At Ballu, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy below to ensure a smooth and transparent return or refund process.
Returns
You may return your product within 30 days of receiving your order, provided the item is:
-
Unused and in the same condition that you received it
-
In its original packaging, with all accessories and documentation included
-
Accompanied by proof of purchase (receipt or order confirmation)
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will guide you through the next steps.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within 5–10 business days.
Please note: Shipping costs are non-refundable unless the return is due to a defect or shipping error on our part.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at [email protected].
Non-Returnable Items
Certain products may not be eligible for return, including:
-
Items marked as final sale
-
Gift cards
-
Used or damaged products due to misuse or negligence
Shipping Your Return
After initiating your return, you will receive detailed instructions on where to send your product. You are responsible for paying your own shipping costs unless the return is due to a manufacturer defect or error.
If you have any questions about your order, eligibility for a return, or the refund process, don’t hesitate to reach out to our team at [email protected]. We’re always here to help.