Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Shipping times vary depending on your location, but most customers receive their orders within 3–7 business days. You’ll receive a confirmation email with tracking information once your order has shipped.
You can create an account by clicking the “Sign Up” or “Create Account” link at the top of our website. Simply enter your name, email address, and create a password to get started. Creating an account allows you to track orders, save addresses, and manage your preferences.
If your order hasn’t shipped yet, please contact us as soon as possible at [email protected] to update your shipping address. If the order has already shipped, we recommend contacting the carrier directly with your tracking number to request address changes or delivery holds.
Once your order has shipped, you will receive an email with a tracking link. You can also log in to your account and view the tracking status in the Order History section.
No, we do not store your credit card information. All payments are securely processed through trusted third-party payment gateways, ensuring your data remains safe and confidential.
Yes, sales tax is applied where required by law. The exact amount will be calculated at checkout based on your shipping address.
Currently, we ship within the United States. If you’re outside the U.S. and interested in our products, please contact us at [email protected] to inquire about international shipping options.
Whenever possible, we ship all items in a single package. However, depending on product availability and warehouse locations, your order may arrive in multiple shipments. You will receive separate tracking information for each package if that occurs.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery as long as the item is unused, in its original packaging, and accompanied by proof of purchase. For full details, please visit our Refund and Returns Policy page or contact us at [email protected].
We’re sorry for the mix-up! Please contact our support team immediately at [email protected] with your order number and a photo of the item received. We’ll make it right as quickly as possible.
We apologize for the inconvenience. If your product arrives damaged, please email us at [email protected] with your order number and photos of the damaged product and packaging. We will arrange for a replacement or refund promptly.
Once your return request is approved, we will provide you with the return shipping address and detailed instructions via email. Please do not send returns to our warehouse without authorization.
Our customer support team is here to help. For any questions or concerns, simply email us at [email protected]. We typically respond within 24–48 hours on business days.
If you realize the shipping address is incorrect, contact us immediately at [email protected]. If the order hasn’t shipped, we can update the address. If it has already shipped, we’ll do our best to assist, but changes may not be guaranteed once in transit.
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible at [email protected]. Once the order has shipped, we’re unable to make changes, but you may return the item once received.
Some out-of-stock items may become available for pre-order. If pre-ordering is available, you’ll see the option directly on the product page. For updates on restocks, feel free to contact us or sign up for our newsletter.